How do I get a tax invoice for my online order?
A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required.
We can resend an invoice if you need it, just get in touch with our Docs Experts below.READ FULL ARTICLE
Are the items in my cart reserved?
Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.READ FULL ARTICLE
Do you have any tips for trying on shoes?
When you first receive your shoes, we recommend trying them inside on carpet to check that they fit/
On the off chance that they don't fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return.
It's a good idea to check out our Returns Policy before wearing your shoes.
Good to know! Shoes can only be returned in their original, undamaged shoebox, so don't throw it out until you've tried them on!
Can I place an order over the phone?
Yes! Our Docs Experts are available to place an order over the phone with.
Call us on 0800 300 990 and select 1.
How does it work?
Payment Methods Accepted
We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders.
Please note: for PayPal and Afterpay orders we will never ask you for your password and will use a one-time-passcode sent via SMS instead.
All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy. Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Docs Experts a call on 0800 300 990.
They'll be able to help you with your size and securely place an order for you.
If you prefer not to call, hit up our Docs Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select a size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping bag on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click <<here>> for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done.
Having difficulties placing your order? No worries. Our Docs Experts are available to help over the phone on 0800 300 990.
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight. Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place a bulk order?
Got a large order? Let our Docs Experts help you out.
Our team can help you out with sizing and styling advice, and place your large order safely and securely.
Give our Docs Experts a call on 0800 300 990 and press option 1 once prompted.READ FULL ARTICLE
I think I purchased from a scam website?
We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Dr. Martens name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps.
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.consumerprotection.govt.nz.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Look for reliable contact information. Can you contact the company either via phone, live chat or email?
If you have any queries about a communication you have received, please get in touch with our Dr. Martens Experts through our Contact Us page.READ FULL ARTICLE