Click & Collect

Click & Collect allows you to order online and then pick it up from your nominated Dr. Martens store for no additional charge. Simply browse the website and find the products you want, then follow the steps below:

1. Select your size
2. Select 'Click & Collect' and enter your search radius and post code. Click 'Check'.
3. Nearby stores with the item available will be listed*
4. Select your preferred store and click 'Buy & Collect In Store'. Proceed through checkout to place your order. During checkout the delivery method should clearly state Click & Collect with your selected store.  

*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

What's next? 

If your order is placed during store opening hours, our in-store team will prepare your order and you'll receive your collection email within 1-hour. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Docs Experts below. The nominee will also be required to show a form of I.D.

Place your order during store opening hours and you'll receive your collection email within 1-hour.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). 

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Docs Experts below. The nominee will also be required to show a form of I.D.

Should you wish to cancel your order, get in touch with our Docs Experts, either via Live Chat or on 0800 300 990, and provide us with your order number (starts with DMNZ). 

If outside of working hours, please lodge an enquiry via Email. 

Once you have placed an order, you will receive an email notification when it is ready to be picked up from your nominated store. We recommend checking your spam/junk mail as it can sometimes land in there.