Product & Store

Need help finding the right size Docs? Use our size guide to help you determine the best fit for your feet. It includes a "How to measure" guide and a Conversion chart. 

Our iconic original styles like the 1460 8-Eye boot tend to run a little wider, so we recommend ordering a size down with those.

Important to note: Dr. Martens products are in UK sizing. Please find your UK size before placing an order. 

Chatting to a Docs Expert is the easiest way to ensure you purchase the correct size. Call them on 0800 300 990 and select option 1 or chat with them here. 

To ensure you choose the correct size for your feet we recommend you follow the below method: 

Top Tip: measuring your size is easier if you have someone helping you. 

• Put a sheet of paper along the wall and fix it to the floor with sticky tape
• Next, stand over the paper with your back straight, your heels against the wall, and your feet together. Make sure you're wearing socks.  
• Trace the outline of both feet and draw a straight line across where the silhouette is longer. 
• Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw a parallel line 0.5 cm from this line. 

• Finally, measure the distance from the wall to the second line you have drawn. Use this length and our cm conversion chart to find your size. 

It's important to note that Docs are sold in UK sizes. 

If you are unsure of which size is right for you, try these tips: 

• Already own a pair of Docs?
  Generally sizing tends to be standard across all Docs, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide!
• Use the product information and reviews
  Certain styles can run a size larger or smaller. We’ll include this information on the product page when we have this information available, and often, fellow shoppers will leave reviews with size information that you can use.

It's important to know your UK size when purchasing Docs.

As Dr. Martens originated in the UK, Docs are sold in UK sizing. It's important you determine your UK size when placing your order to ensure you purchase the correct size. 

Use our size guide to compare your US or EU size to find your UK size.

Remember! If you select your size in US or EU and add it to the cart, your order confirmation will show the equivalent UK size. 

Looking after your Docs will take time and patience. Read on to discover the ways we recommend to keep your  -  we've got you covered.

1. Put in the groundwork

Before you start, we recommend putting some newspaper down on the floor to avoid any unwanted black marks. Next, grab your kit. You'll need some damp cloths, water, a shoe brush and a tub of Shoe Polish.

2. Remove the dirt

Your boots will most likely need a bit of a clean before you start polishing. We recommend giving them a good wipe with a damp cloth. Remember to remove your shoelaces and clean them separately. Afterwards, dry your boots with a different cloth.

Handy tip: Bang your boots together a few times to remove any excess mud.

3. Apply shoe polish

Scoop out some polish with a dry cloth and apply a thin layer over the boot (including the tongue). Focus on any areas with scuffs, scratches or marks. Once done, wipe off any excess with a cloth.

Handy tip: You can apply more than one coat of polish if your boots have really been through it - just remember to let the first coat dry before following up with a second layer.

4. Buff to shine

Want your boots to have a nice, sharp shine? Grab your Bristle Brush and get buffing. You can skip this stage if you don't need it. 

5. Apply the finishing touches

Almost there. There are a few optional last touches. You can give your newly polished boots a quick spray with our Ultra Protector for that added layer of protection. Alternatively, you can use our Shoe Freshener to remove any unwanted odours. You're done. Your boots should be back to looking their best.

Now to scuff them up again.

SHOP OUR SHOE CARE

Lacing your boots is about much more than keeping them in place. It’s a chance to customise and leave your mark on your footwear. Add some attitude, try some standout laces, and maybe even kick some life into a well-worn pair of boots.

The Straight Bar Lace 

Watch the tutorial here. 

Get longer laces and added attitude. Try a wraparound if you have excess at the top. 

The Cross Lace

Watch the tutorial here.

A good all-rounder that can be finished with a wraparound at the top. 

The Ladder Lace 

Watch the tutorial here. 

The Ladder Lace is military-style lacing, seriously strong and great if your Docs feel a bit roomy. 

Unfortunately we do not have the facility to offer resoling or repair services directly through Dr. Martens. We recommend enquiring with your local cobbler. 

Please note that your Docs are uniquely manufactured with heat-fused construction between the sole and Goodyear welted upper. This is to make certain the durability and comfort is supreme, however, it does make sole replacements and repairs difficult. 

Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.

Additionally, you can add the style or size to your Wish List. Create an account and click the heart icon on the product page and you will be notified if we get a restock. 

Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items. 

Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!

Yes, we do! We stock both vegan and non-vegan products at Dr. Martens.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Our vegan range contains two core materials. Our vegan alternative to our smooth original leather - it's called Felix. It's technically known as microfiber and is a polymer-synthetic material.

Please note: Opting for canvas & natural rubber styles is a good way to go, but unfortunately (unless expressly marked ‘Vegan’), we can’t account for all materials used in the shoe. As an example, animal by-product traces can occasionally be found in glue.

Our friendly Docs Experts are here to help. Click the "Contact Us" below to connect with the team. 

We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to let us know how you're enjoying your purchases or to provide feedback on an in-store experience. 

We look forward to hearing from you.

Joining our mailing list will give you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

COVID SAFE PLAN

Hygiene and social distancing measures

To help make them safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Introduce a limit to the number of customers in-store at any given time.

Our stores will have signage displayed with the max capacity allowed in-store at any one time.

If the store has reached capacity, the number of customers will be managed using a one in, one out policy.

Mandatory face masks in-store

Face masks are mandatory when shopping in our stores.

Click & Collect 

Maintain 2 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 2-metre distance to comply with social distancing! We will also have disposable try-on socks and gloves available.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practice social distancing. We appreciate your continued support as we work through this together.

Dr. Martens.

Need to find your nearest store? Head over to our store locator!

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives.

Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. 

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Dr. Martens, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.

Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to Dr. Martens standards.

Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.