Returns

We want you to be 100% satisfied with your Docs. If you change your mind, we're happy to accept all returns, provided our three return conditions are met: 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition

RETURN TO STORE 

Whether you shopped online or in-store, you can return your item at any Dr. Martens store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.  

View our store locator HERE. 

RETURN ONLINE 

If you would like to return an online purchase via post, click HERE for steps on how to book an online return. 

Important to remember:  

• Purchases made in-store cannot be returned online. 
• You are responsible for the costs of returning any item(s) to our online store.
• Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.  
• We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
  
  

REFUNDS 

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.  

Third-Party & International Purchases

Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Dr. Martens New Zealand; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.

I purchased online 

If you originally shopped online and had your order delivered, feel free to visit any Dr. Martens store for an exchange. Unfortunately, we do not offer online exchanges. Feel free to post your item back to us for a refund and then place a new order.

I purchased in-store 

If you originally shopped in-store and have had a change of mind, feel free to visit any Dr. Martens store for an exchange, pending stock availability. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase. 

What if I bought it online, whilst on sale, and it's now back to full price?

Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability. 

You are most welcome to return a sale item, as long as it meets our return conditions.

You'll receive a refund on the sale price paid. 

We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.  

I purchased the item online at drmartens.com.au

Please contact our Docs Experts HERE for a faulty assessment. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online. 

I purchased the item at a Dr. Martens store 
Feel free to visit any of our Dr. Martens stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE.

I purchased the item from another retailer/stockist (not directly from Dr. Martens New Zealand) 

Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official Dr. Martens receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.  

If you're returning an item via post, please make sure the original packaging/shoebox is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition. 

You are responsible for any costs associated with returning your order. If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your Docs in person. 

You can check out our Returns Policy for more information.