Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.
Tracking your order:
- You can log in to your account and select the 'Track my Order' tab
- Checked out as a guest? Pop the tracking number (can be found in your tracking email) into the Tracking Portal to follow your Docs order.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.
Tracking Notification
Your tracking number will be sent with the subject line "Your Dr. Martens Order Update".
Your tracking email will look like this:
If you haven't received your order by the estimated delivery date, contact the Docs Experts below and we'll help track it down.