Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Dr. Martens New Zealand; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.
- Do you offer extended returns over the holiday period?
- How do I book a return?
- Can I exchange my items?
- When will I receive my refund?
- Do I need to pay for returns postage?
- Can I return a sale item?
- How do I package my return?
- Can I exchange my Docs for a different size?
- Can I return a PayPal order in-store?
- Can I return Dr. Martens I purchased overseas?