If you're having difficulty placing an order, such as receiving an error message or unable to enter your details at the checkout, please try either of the following:
- Remove the items from your cart, refresh your browser and try the purchase again.
- Clear your browsing data and cookies and refresh the page.
- Switch to another browser or device to place the order.
Important: Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
If you're still experiencing difficulties or you're unsure if you've successfully placed an order, contact our Docs Experts below. Please include the following information:
- As much detail about the issue as you can
- Screenshots of error messages (if any)
- Which browser you're using
- What you've done to try to resolve it so far